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Reviews
Question
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Dani Goodwin
11/12/2021
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SKU:HE16088HE0075Let me start off by saying, I LOVE THIS DRESS!!!!! Before I bought this beauty, I had ordered a $600 dress from David's Bridal. When I went to try it on a month before the wedding, it didn't fit and I was just not liking it. So I sat down with my mom and grandma and said "what the heck, let's try Hebeos." Sure enough, we found this gorgeous dress which fit all my needs and wants for my perfect dress.
I think one of the best experiences of purchasing this dress was the fact that I could email Lisa, the maker, any time with questions, suggestions or concerns and she would get back to me within a couple of hours.
When I received my dress, it was absolutely beautiful and took my breath away. I was instantly in love.
On the big day, only 1 of my bridesmaids knew I bought a completely different dress so it was a big shock to all the other girls. The dress was way lighter than I had expected. Due to the perfect measures, I never tripped or fell or even stepped on my dress. It even kept me warm during pictures.
Ever since the wedding, I still dream about this dress. It's beautiful and elegant and for a hell of a good price! I would highly recommend any soon to be bride to check out Hebeos before dumping a boat load of money on a dress at David's Bridal.
Dani Goodwin26 -
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Emmanuel Avila
10/21/2021
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SKU:HE16088HE0075I ordered 3 different wedding dresses online. And in the end, I chose this dress. I'm so happy I decided to buy my wedding dress on Hebeos. At first I was reluctant but I highly recommend this dress. The material and design are sooo beautiful.Emmanuel Avila19
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shaun
9/30/2021
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SKU:HE16088HE0075I purchased this dress about a week before my wedding. Lisa was very helpful and responded to my emails very quickly and made sure I received the dress before my wedding date. The dress was beautiful and exactly what I wanted. For the price it's an amazing purchase and I would absolutely buy it again.shaun12
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Sarah Annamarie
8/14/2021
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SKU:HE16088HE0075Love, love, love!!!! This dress is so gorgeous! It was packaged well and had minimal wrinkles. None of the beadwork was messed up and everything was put together well. Just like the photo. I highly recommend this company!Sarah Annamarie41
Get $20 Rewards with 3 steps from Hebeos:
1.Please upload photos that you are wearing the dress by order.
2.If your photos are approved, they’ll be live on site. And you will get a $20 Rewards via Paypal within 1-7 working days.
3.The explanation and right to use the photos will be final in Hebeos.com.
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Online help -
My Orders - +
1. How do I place an order?
To place your order:
1.Add the desired item and quantity to your cart
2.Review your order and click Checkout.
3. Confirm your shipping details and payment method, click Place Order.
2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?
All of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page. If you add this time to the shipping time, you'll have an idea of when to expect your item.
3. How can I track my order status?
We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘My Orders’.
You can also click this link to track your order.
4. When will I receive my order?
You can calculate a delivery estimate by taking the processing time and adding the shipping time. The processing time is 12-15 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 15-18 days for Wedding Dresses. You can check the tailoring period on the product page. It takes about 3-8 working days for the package travel from our factories to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, Fedex, etc) standard and the shipping method you have chosen.
Product - +
1. What is the best way to choose my size?
Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.
2. Will my item be exactly the same color as what is shown on your website?
Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order Color Swatches to view colors in person.
3. Could we get color swatches to see what the colors look like in reality?
Yes, please contact our customer service first before you buy this color swatches. You can't buy this item more than 2 in the shopping cart.
4. How can I make sure all of my dresses are the same color?
To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a note in the Special Instructions column when placing the order.
5. Can I change the design of a dress?
Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. However, for certain dresses, we can add
spaghetti straps or remove the train.
For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. You can choose to chat
now or email us.
Payment - +
1. What methods of payment do you accept?
You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.
2. Is my payment secure?
Definitely yes! We use the highest industry standards to secure our website and the payment process. Hebeos.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).
Delivery - +
1. Where do you ship to?
We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.
2. What shipping methods do you offer?
We offer standard and expedited shipping worldwide. For drop or bulk shipping and wholesale container shipping we don't feature expedited options, please contact us if you want to order more than 100 dresses. We have great wholesale rates and your trips to our tailor workshops.
3. Can I change my shipping address?
Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed. Please chat now or email us. Or you can send your correct shipping address to [email protected]. Our representatives will correct your shipping address and send you a confirmation email as soon as possible.
4. How much does shipping cost?
The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.
Returns - +
1. What is your return policy?
1. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to
return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your
package.
2. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
3. This return policy does not apply to our business resellers. Please contact us for additional instructions.
2.What is your return/exchange process?
1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason
for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included
with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has
been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or
payment service may levy a small transaction charge.
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.
My Account - +
1. How I can change my email address?
Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours
2. What should I do if I forget my password?
Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
About Hebeos - +
1. Do you have a store?
We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.
2. Why choose Hebeos?
We are industry-leaders who care about our customers, always striving for 100% satisfaction. Hebeos boasts both unique aesthetic taste and professional manufacture and there is no need to worry about your purchase. What if you're not happy with your dress? No worries! Our return policy is one of the best in the industry. Online dresses shopping just got easier. We promise to offer you the best quality from the purchase until the delivery.
Can't find what you're looking for? Please don't hesitate to
Chat now