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  • Ball Gown Off-the-Shoulder Sleeveless Floor-Length Lace Satin Dresses
 

Ball Gown Off-the-Shoulder Sleeveless Floor-Length Lace Satin Dresses

Ball Gown Off-the-Shoulder Sleeveless Floor-Length Lace Satin Dresses #PO16033PO998

Sale Price: $146.00

Market Price: $550.00

(74% OFF)
Easy Returns
Worldwide Shipping

* Required Fields

Tailoring Time: 12-15 days Whether you choose a standard size or custom measurements, our tailors craft each dress to order. Shipping Time: 5-8 days Your dress will be finished tailoring in around 12-15 days. Then we will ship it out via UPS / DHL / TNT/Fedex.

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

The earliest arrival date is Jul 24,2022 if order placed TODAY.

Descriptions & Tips

Details

This dress features an off-the-shoulder neckline with a fit and ball gown silhouette. This sleeveless dress features satin to highlight the design. This full-length ball gown gown train is distributed with lace design for a look that is both uniquely modern and traditionally romantic.

Descriptions
SKU PO16033PO998
Season Spring,Summer,Fall,Winter
Fabric Satin
Neckline Off-the-Shoulder
Silhouette Ball Gown
Built-in Bra Yes
Sleeve Sleeveless
Waist Natural
Back Style Other
Hemline/Train Floor-Length
Package Weight 1500.0000

Multi-color Style Description

The white/ black/ ivory lace will remain the same if you choose other colors for the dress (this also apply to the dress which the top part and the bottom part are in different colors).

Learn More About Our Process Description

How to Clean & Preserve

1. Determine which fabric the dress is made of. If the garment is silk, lace or a vintage gown, it's better to have it cleaned by a professional.

2. Inspect the dress thoroughly to locate any stains, including stains from perspirations, foods, liquids and makeup. If the dress is full-length, the hem will most likely have collected dirt.

Learn More About Our Attention & Care

Return Policy

1)Worry-Free Returns are available for standard sizes within 14 days. Custom sizes are final sale.

2)Please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Learn more about Our Return Policy.

Faq

Order

Q: Can I pay with my Credit Card?
A: Yes, we accept all major Credit and Debit Cards which include but are not exclusive to Visa and MasterCard.
Q: I would like to cancel my order.
A: Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.
Q: Can I order by calling the service number?
A: Sorry currently we are not able to take your order by telephone. But we are working hard on bringing you the feature. But you can still use your Smartphone to place an order.
Q: What are special requirements?
A: If you need any alterations to be done to the product you can describe it in the special requirements field e.g. the dress has no straps, but you would like to have straps, then we can arrange that, we can provide alterations for all dresses to a certain extent.
Q: Is this a legit company?
A: Please, rest assured that our company is both legal and formal. Hebeos.com has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legit and safe to use.
Q: Do you have any retail locations?
A: In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

Shipping

Q: Which Shipping options are available?
A: We offer standard and expedited shipping worldwide. For drop or bulk shipping and wholesale container shipping we don't feature expedited options, please contact us if you want to order more than 100 dresses. We have great wholesale rates and your trips to our tailor workshops.
Q: How long is the delivery time?
A: When your parcel leaves our quality assurance warehouse, it takes around 3 - 8 days to reach you, depending on the item you order, its origin and destination.
Q: Can I change the delivery address after the order was placed?
A: Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed.
Q: Will I have to pay customs duties, taxes or other fees?
A: You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself. For more details, please visit Customs & Tax in full.
Q: What is your Return & Refund?
A: Currently we offer an easy 14 days return policy. If you are not completely satisfied with your purchase, Please contact us to initiate the returning process. This is our Return & Refund.

Size

Q: How to know my size?
A: Each products description page features a detailed size chart, you can measure yourself and choose the dresses size according to the result. Don't get confused if you end up having a different size as your standard casual wear size, dresses have different sizing.
Q: How to measure myself?
A: We use three different factors, Bust, Waist, and Hips.
- Bust: Measure around the fullest part of your bust.
- Waist: Measure around natural waistline.
- Hips: Measure around the fullest part.
Make sure you wear tight clothes while measuring yourself. Please check if the dress has a built-in bra, if so, measure yourself without a bra.
Q: My body measurements don't fit a specific size!
A: You can choose custom measurements and enter your body measurements into the order details without choosing a pre-defined size. Extra fees might apply.
Q: Are the sizes e.g. UK 10, standard UK sizes?
A: There are no standard sizes for dresses in the UK or the EU, therefore pretty much every manufacturer is using their own chart. Please check our size chart for details.

Payment

Q: Which payment options are available?
A: You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.
Q: Is my payment secure?
A: Definitely yes! We use the highest industry standards to secure our website and the payment process. Hebeos.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).
Q: How do I make changes after my order has been placed?
A: If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible. If it’s after business hours, leave us a clear and detailed message with your full name, phone number, and order number (if available) via email.

Reviews

Question

Overall Rating
4.95
base on 81 Reviews
Write A Review
Photo Reviews

N

Normita Huerta

5/3/2022

I got my dress one size bigger and had it tailored but the quality is amazing! It has this inner bra fasting I've never seen before! My only complaint is shipping took a bit long.

L

Lisa

4/4/2022

This dress is gorgeous and fit perfectly since we were able to provide exact measurements. We ordered hunter green, but it appears to be slightly off color. Regardless, my daughter recieved so many compliments on the color and style. I highly recommend this beautiful dress.

L

Lula

3/19/2022

We ordered at the last minute and didn’t have time to do custom sizing. So we were just hoping it would fit like the sizing guide said and that it would come on time. It came faster than expected, looked just like the picture, and it fit perfectly. So happy!

l

lucylou528

1/24/2022

great!

K

Katherine Jackson

11/5/2021

As a bigger girl I was really really worried about looking horrible but I genuinely felt like a princess in this dress. It was super comfy and easy to move in. The zips a bit fiddly but it’s worth it!

C

Corrine

11/1/2021

It's pretty wonderful and so nearly exactly what I expected!

M

Macayla Fetting

10/23/2021

I loved this dress! The bead work was so pretty and loved how it went down the sides. I wore this as my prom dress and it fit perfectly. So glad I found this site! It does take a while for the dress to get to your house and definitely follow along with the measurements but over all very worth it. Got so many compliments on this dress!!

E

Ellie

2/22/2020

I ordered this dress for my senior prom last year. I’ve been meaning to post a review. It was absolutely beautiful, the measurements were spot on, the color was vibrant, and it arrived right on time. I highly recommend this dress.

J

Jaronia Fields

1/15/2020

I was a little hesitant but thank God for the reviews!!! I got this dress in white for my wedding and it was absolutely beautiful, I had to get it hemmed a little only because I lost weight. But it was absolutely beautiful!!!! I will be ordering again soon!!!!

M

Mychael

10/20/2019

I got this prom dress last year for from. My boyfriend and i loved it. It made me feeo like a princess lol. I got mine customed size for the 'big girls' and turned out really good. The dress stayed and and was comfortable.

It was easy to dance in and fun twirling. For me it took two weeks for shipping.

G

Grace

9/22/2019

I had this dress made specifically for my measurements and it was perfect! My girlfriend thought I was beautiful and I got so many compliments. The details were meticulous and the dress as well as all embellishments were of very high quality. The built in bra was an added plus! The dress arrived ahead of time so my prom date could match a tie and corsage to it. Highly, highly recommend!

S

Sarah

6/19/2019

Amazing, high quality, fit perfectly without alteration (custom measurements), and fast shipping. My friend in the red also ordered her dress from Hebeos and loved it. Strongly recommend and will be ordering from here for future occasions. (:

f

fal

6/14/2019

i was skeptical at first to order online but i received it in perfect condition, no alternation needed !!! felt so beautiful

K

Karitza Vasquez

6/11/2019

This dress came out exactly how it looks in the pictures and it was stunning. I loved it! Thank you for making my prom awesome!

M

Mainor

6/5/2019

This dress was so amazing! It fit me perfectly! I would 100/10 wear it again!

J

Jen

5/29/2019

Just like the reviews state, this dress is absolutely beautiful! It was for my daughter's prom and she received my compliments!!

D

Davis

5/20/2019

This dress was so beautiful and made me feel like a queen. The dress fit perfectly. The shipping came on time. 5 stars

M

Melanie

5/12/2019

Dress came in before scheduled. Was a little worried about ordering online. Turn out to be even more beautiful in person. Everyone loved her dress.

J

Jaynes

5/6/2019

I received compliments all night long on how gorgeous this dress was & I couldn’t agree more! It was comfortable, allowed me to dance all night long, and photographed AMAZINGLY! I would highly recommend!

L

Lamb

5/6/2019

The ball gown arrived in timely manner and fit perfectly, great quality and price - very pleased & highly recommended will definitely make another purchase!!!

C

Chloe

5/4/2019

I ordered this dress kinda skeptical of how it would turn out and it was amazing. It is such a good quality and has gorgeous detail. I would 100% recommend and it made me feel like a princess on my prom night.

D

Debra

5/3/2019

We purchased this dress for my daughters senior prom. It was exquisite. It arrived on time and is very well made. All the details and quality were spot on. It was a little large in the bodice but, I expected possible alterations. Luckily, I know how to alter and it only took a few tack downs and it was perfect. The pictures cannot do this dress justice but my daughter looked AMAZING! Thank you Hebeos!

M

Madison

5/1/2019

SO sorry forgot to submit my photos

A

Alexis

4/29/2019

I love the quality of the dress. I was worried buying a dress online but it turned out perfect! It looked really similar to the picture.

O

Olivia

4/25/2019

I love this dress so much. It completely exceeded my expectations. The material is amazing, its well-made, super high quality. I was pretty nervous about ordering my senior prom dress online, but I received updates all the time on its way here, it came even a little sooner than the estimated arrival date, and the communication from the company was amazing. I put in my measurements for custom sizing, and it did come a little too big, so I had to have it altered, but nothing major. When ordering, I would say order ahead of time, and use the custom measurements but be prepared to have to have some light alterations. Overall, I am crazy impressed and this dress was a hit with everyone. It has been dubbed the princess dress, and I wholeheartedly agree! Definitely definitely definitely order this dress and from this site, I am confident in saying that the dress looks even better in person than in the pictures. I'm including some pictures where you can see the full dress and the color best in the last one. Hope this helps some of you lovely people out!!!

f

fasih.tahbin

4/9/2019

Stunning dress

H

Hayle O

4/9/2019

Holy Hannah did I love this dress. It fit perfectly and got here early than I expected. Everyone would not stop commenting on how much they loved the dress and it was beautiful in pictures.

k

kara

4/3/2019

The dress is really pretty and fits perfectly. If you aren't sure if the measurements will be right then just customize your size. The beading and the finishing is so pretty.

m

mikala_spin

2/6/2019

The dress I ordered from y’all was ABSOLUTELY perfect in everyway and was exactly what I wanted! I couldn’t have had a more perfect dress for my prom! Thank you!

s

sydneyweddingphotography

1/22/2019

Love the dress

M

Mel

1/1/2019

Such good quality!

K

Kelly

11/18/2018

Absolutely in love with my dress. I felt absolutely beautiful. So glad it came in time

K

Kamryn

9/14/2018

I'm a bigger girl and when I was looking for a dress it was hard but this site made my dreams come true! i got so many compliments and I felt like a princess the whole night!

N

Nicole

9/8/2018

I ordered this dress for a formal event and it was perfect!! I got sooooo many compliments on it and I still am getting compliments after almost a year later!! Thanks so much for making me feel nothing but beautiful!!!

V

Vanessaa K

9/3/2018

Love my dress!!

g

gagou_sanon_

7/24/2018

Thanks for the dress

s

skylajimenez

7/6/2018

Totally enjoyed lifting this dress all night but the look was worth it

C

Charlotte Chaplin

7/5/2018

Thank you for the lovely dress

t

triplepickedcoffee

7/3/2018

The dress made my prom night perfect, it fit EXACTLY how I ordered it, and it came a month before my prom. I felt gorgeous, thank you guys for making my senior prom the best prom I've been to.

G

Gloria

5/30/2018

Тази рокля е перфектна.Благодаря ви много

M

Madison

5/27/2018

This dress was amazing. This was my first prom, and I am so, so happy that I was able to have this dress. Everything about it was amazing.

_

_strangeclouds__

5/19/2018

Love my prom dress

L

Lauren P

5/13/2018

LOVE MY DRESS SO MUCH! THANK YOU

l

linds.eg

5/9/2018

Custom measurements, rush order, arrived EARLY! It was perfection. Thanks for making me feel like a princess at prom.

A

Anastasia

5/7/2018

I bought this for my senior prom, and omg. It fit perfectly. It needed no alteration and it was exactly like the picture

E

EstelaV

5/4/2018

Thank you so much dress was so beautiful beyond my expectations simply beautiful. Thank you for making her senior prom amazing.

B

Baileylentz

4/24/2018

Dress looks & fits great!

S

ShusterS

4/11/2018

My dress looks absolutely amazing! Thank you guys so much for taking the time with it, I can't wait to wear it for prom!!!

S

Suzie

2/13/2018

I just got this dress in red and it is beautiful. Fits perfect and looks just like picture. The shipping was great. Dress arrived early. Thank you so much for the wonderful dress. You made my wedding perfect.

T

TurtleMom

12/2/00-1

We bought this dress for my daughter last year for prom. We were a little nervous because it was so cheap and because it took awhile to get to us

We chose to use my daughter's actual sizes and get the dress custom-made for her. For all intent and purposes, the dress fit like a dream. As you can see, she was very beautiful.

G

Grandma

6/15/2022

my granddaughter wore this gown, in this color, to her prom. she was the belle of the ball! this is really a stunning gown. in fact, if it were ordered in white, it would make a perfect wedding dress, it's that nice. the detail work was exquisite, and for the price, it just can't be beat. and they customize your gown to your exact measurements for no extra cost. I can't say enough good things about this company. and it was delivered on time as promised. so glad I found this place.

C

Coral Bollinger

5/1/2022

We ordered this gown and it so beautiful and fits almost perfect. I will definitely order from here again. Thank you for all your help.

C

Celina

4/27/2022

I ordered this dress ahead of time just in case I needed to have it altered for my prom even though I put in the custom measurements. But when the dress came in I was astonished, it was exactly what I wanted and the measurements were exact, I had it changed to a corset dress and it's amazing! I definitely recommend this dress, if you want to feel and look like a princess! I'll upload photos after prom.

c

cheyanne hafford

4/3/2022

Can’t wait for it to arrive

N

Nadia

3/29/2022

I received this dress today and I love it so much. It took about 2 weeks to come and it was totally worth it. The pictures truly could not show the beauty of this dress. I ordered this dress in pink and I love it. I am very dark and brown and I thought the color would make me look too dark but it flatters my skin tone so nicely. I got the dress in custom sizing and it fits like a glove. The beading and embroidery on the corset is absolutely stunning and the embellishments on the bottom are beautiful. I will say that if you want to get the dress hemmed, the embellishments go all the way down to the end of the dress. The sleeves of the dress are stretchy and fit perfectly. The dress came about 3 months early for my event which is perfect timing!

A

Angelina

3/10/2022

OMG!! I ordered this dress on February 27th and it came in yesterday and the dress is GORGEOUS!! I love it so much and I got my size customized and it fits perfectly I love it!!

O

Oranne

2/17/2022

I ordered this beautiful dress custom sized in the dark green, we were so happy with the quality of this dress and received it within 2-3wks of the order being made. Loved it!

K

Kelliherbernie

2/16/2022

quality of dress 100%
material is very good quality

belemangomo

1/4/2022

very satisfied
the dress came on time and the color is amazing, it fits well. I love the length of the dress and the quality of the fabric is premium quality. the finishing of the dress is one of the best I have known. above price is beyond fair. Thank you hebeos, you rock.

H

Haley

1/1/2022

I wore this dress for my high school prom and it was everything I could have wanted. I measured super carefully and chose the size closest to it. If you want the perfect fit, go with custom fit.

K

Katherine Jackson

11/5/2021

It was such a beautiful and comfortable dress! The only issue we had was the zip (we understand it’s small so it blends in) but when you’re in a hurry it’s hard to do up as it’s so small and fiddly other than that absolutely gorgeous.

M

MARÍA

8/26/2021

Feeling like a princess in this gorgeous dress!

w

wickedmrs

4/7/2020

Ordered this dress for my daughter to wear at her boyfriends prom (before lockdown and event was cancelled) Arrived in three weeks with ALL the customization request. She is 4'10 and busty. I measured her and they made it fit to perfection. We will be ordering more from HEBEOS for sure!

T

Teri

3/27/2020

.....but so THRILLED. This is the second dress I have purchased from Hebos. I thought I just got lucky with the first, but the second is even more beautiful. Materials and craftmanship are perfect! So pleased. Seriously! We did custom size and dress fit perfectly. Love this place

A

A

9/1/2019

As a plus size girl, I was concerned to order my dress online. It arrived early, and I was very pleased with the design and feel of the dress. It was a little big, but nothing that couldn't be easily fixed. Gorgeous dress. I got a lot of compliments.

A

Ana

4/16/2019

Beautiful gown amazing quality. What can I say worth the money I’m definitely one satisfied costumer

C

Charlotte Williams

4/8/2019

This is a beautiful dress, the sizing was spot on, it also came very quickly, my daughter can't wait for prom

S

Shelby

4/3/2019

I custom ordered this dress and whereas it fit, there where a few things that still weren’t right. I had to get it altered again. Had a weird smell and there were random threads coming out in certain places. Overall, it looks like the picture and it wears well. Not too mad about it.

D

Des

4/1/2019

Bought this dress in the grape color, size 12 and it fits perfect. The only noticable problem is that its way too long for me (i'm 5'1), but thats an easy fix. Also the bodess material is a little scratchy and the appliques are kinda rough if you look close but nonetheless I love it!!

J

Janette

3/31/2019

We took a risk and bought this dress for my daughter to wear to prom. When it got here it was wrapped a little messy with lots of tape. But when we got it out and it was perfect. She had it made to her measurements and it fit perfectly. It is well made and the details are beautiful.

B

Brandy

3/29/2019

This dress is absolutely gorgeous, just like the picture. I was a little nervous about ordering online. We did custom measurements and the dress is perfect.I would definitely order from here again. I don't have a photo yet because prom isn't until next week. Thanks you

A

Aimee

3/21/2019

We were very worried about ordering online ,But this dress is amazing did the custom measurements on feb 28th and received dress the 18th of March thats 10 days I am not going to add pics yet till after daughters prom .But i will tell you for a girl who has been let down dress shopping before this is a dream dress .

M

Marlene

3/18/2019

The dress is gorgeous. A few loose strings that will need trimmed. But was pretty quickly shipped out. Exactly as pictured. My daughter is very happy with it. Prom is a month away, so we will upload pictures then.

S

Sarah Nelson

3/8/2019

The dress I got for my daughter and it was more beautiful then we thought! The picture does not look as good as it does in person!

S

Sharli

3/1/2019

This dress is so so perfect for my ball. I can't get a photo to upload but the quality is amazing. I would recommend custom sizing because my dress fits perfectly.

A

Abby

2/3/2019

I was so nervous ordering online for my prom dress! But I just got it and it’s so beautiful and elegant! I got custom measurements and it fit like a charm. It took only about three weeks to get to a small rural town in lower Mississippi. The bodice is just a work of art, so much detail. It will definitely have to be pressed and steamed and the shoulder sleeves are a bit long. I was so shocked at how heavy it was when I got it!

M

Maggie

8/2/2018

Wore for my prom back in early spring, it was amazing! Came on time, fit as promised, well made and beautiful in person. Customer service was helpful and sent updates on the status of the dress. Highly recomend for a cheaper prom dress than you would find in stores.

K

Katy

5/14/2018

Was worried about buying a dress so cheap for my junior prom, but it came on time, was stunning and required only shortening the straps slighty, 10/10 would recommened and will most likey be buying from here again. Customer service was kind and helpful

D

Darleen Levy

5/2/2018

When my daughter wanted to order
This dress online I was REALLY scared she was making a mistake and we were going to end up running around at the last minute to look for a replacement. The dress was so inexpensive though that I figured even if all went terribly wrong I wouldn’t be out too much money. First of all...we got several updates on the status of the order. All I can say is don’t be afraid to shop here and THANK YOU!!

J

Janet Rankins

4/20/2018

When I received the package I thought oh boy (tightly packed) how is the dress going to look and how did they get all of that in this package upon opening and taking the dress out it unfolds to an absolutely GEORGEOUS GOWN BEAUTIFULLY DESIGNED it was money well spent and it fit my daughter perfect EXTREMELY DELIGHTED

J

Johana

4/14/2018

The dress looks amazinggg!! Thank you for the good product. I was scared to order at first but I'm glad everything came alright! Now I can't wait for prom!!
See More

Get $20 Rewards with 3 steps from Hebeos:

1.Please upload photos that you are wearing the dress by order.

2.If your photos are approved, they’ll be live on site. And you will get a $20 Rewards via Paypal within 1-7 working days.

3.The explanation and right to use the photos will be final in Hebeos.com.

Product Inquiry

Ask a Question

By Claudia Norcisa

Dec 27,2021

Q: Does this dress come with a petty coat or is that additional

A:

Hebeos:

Sorry, dear. This dress doesn't come with a coat. It is additional charge.

By Keeley

Jan 17,2022

Q: My measurements don’t correspond with any of the sizes given. Should I just put them in the notes when I order the dress?

A:

Hebeos:

Yes, dear. If you are concerned about the size, we suggest you choose custom size which allows you to use your measurements.

By Light

Mar 01,2022

Q: Hey can I see this dress in the color champagne and the back possibly?

A:

Hebeos:

Sure

By Kalyne

Mar 10,2022

Q: What does the back look like? The pictures don't show. Is it a zipper? Buttons? Lace up?

A:

Hebeos:

Hi, it's zip up

By Katelynn

Mar 19,2022

Q: Can I get this ordered with straps?

A:

Hebeos:

Yes, we offer free custom size and we can do some alterations according to your requirements, you can contact our customer service through service@hebeos.com to make alterations.

By Rosa

Mar 22,2022

Q: Hello. Would you have this dress in a pink color?

A:

Hebeos:

Hi, here're the pictures from our workshop.

By Alina

Mar 22,2022

Q: Can you show me a picture in coral and yellow?

A:

Hebeos:

sorry, we don't have the picture of this dress in coral right now.

By Rosa

Mar 24,2022

Q: Hello. Would you have pictures of this dress in a light pink?

A:

Hebeos:

Hi, here's the picture from our workshop.

By Nou

Mar 27,2022

Q: Can you take off the straps??

A:

Hebeos:

Yes, we offer free custom size and we can do some alterations according to your requirements, please contact our customer service through service@hebeos.com with your order number to make alterations.

By prom20222

Mar 31,2022

Q: will this dress actually look like this if i order it and how do ik this is not a fake website??

A:

Hebeos:

Hi, here're the pictures from our workshop. Please don't worry, we are a legit website, you can also check our dress videos here: https://www.youtube.com/c/Hebeos

By Dede

Apr 11,2022

Q: Hi, Can I see this in black ? And does it come in a light blue ? I was also wondering if there was any way to take a layer of the bottom off so that it’s not as “poofy” ?

A:

Hebeos:

Hi, here're the pictures from our workshop. for ball gowns, we suggest you to add a petticoat to make the dress puffy: https://www.hebeos.com/petticoats/

By Sabrina

Apr 12,2022

Q: If I order my dress today (with customize size)would it be here before may 10

A:

Hebeos:

Hi,each item of ours is made to order,currently it takes around 26-29 days to produce most of them and 5-8 days for shipping.

By Michela

Apr 15,2022

Q: Hello! I was wondering, is the color in the photos the “dark green” option?

A:

Hebeos:

Hi, it's close to dark green, if you like this color, please choose "show as picture" in the color option.

By Akia

Apr 16,2022

Q: Hi, does the dress come with a built-in bra for girls who have a fuller chest?

A:

Hebeos:

Hi, it has built-in bra.

By Claudia E

Apr 17,2022

Q: Hello! Can I possibly see what the dress looks like in maroon? Also, is it possible to adjust my order (placed on the 8th of May) to be a corset instead of a lace up? I assumed it was already-

A:

Hebeos:

Sorry, we don't have the picture of this dress in this color right now. please contact our customer service through service@hebeos.com with your order number to make alterations.

By Sky

Apr 22,2022

Q: Is the light blue colored dress labeled sky blue?

A:

Hebeos:

Yes, light blue is sky blue.

By Noemi

Apr 25,2022

Q: Could this dress possibly arrive by May 13 if I ordered it on April 25. I just ordered a size 8 and didn't do a custom size. Would this affect the wait?

A:

Hebeos:

Hi, each item of ours is made to order,currently it takes around 19 days to produce most of them right now and 5-8 days for shipping.

By Milana

May 09,2022

Q: Hi, I saw this color in a customer's photo that I really, really loved, and I wanted to know what color was that so I could select that exact color correctly? Also, do you have the real life photos of that dress so I can see it before I buy? Thank you!

A:

Hebeos:

color caribbean

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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Review your order and click Checkout.
3. Confirm your shipping details and payment method, click Place Order.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page. If you add this time to the shipping time, you'll have an idea of when to expect your item.

3. How can I track my order status?

We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘My Orders’.
You can also click this link to track your order.

4. When will I receive my order?

You can calculate a delivery estimate by taking the processing time and adding the shipping time. The processing time is 12-15 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 15-18 days for Wedding Dresses. You can check the tailoring period on the product page. It takes about 3-8 working days for the package travel from our factories to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, Fedex, etc) standard and the shipping method you have chosen.

Product - +

1. What is the best way to choose my size?

Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order Color Swatches to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, please contact our customer service first before you buy this color swatches. You can't buy this item more than 2 in the shopping cart.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a note in the Special Instructions column when placing the order.

5. Can I change the design of a dress?

Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. However, for certain dresses, we can add spaghetti straps or remove the train.
For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. You can choose to chat now or email us.

Payment - +

1. What methods of payment do you accept?

You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.

2. Is my payment secure?

Definitely yes! We use the highest industry standards to secure our website and the payment process. Hebeos.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).

Delivery - +

1. Where do you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.

2. What shipping methods do you offer?

We offer standard and expedited shipping worldwide. For drop or bulk shipping and wholesale container shipping we don't feature expedited options, please contact us if you want to order more than 100 dresses. We have great wholesale rates and your trips to our tailor workshops.

3. Can I change my shipping address?

Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed. Please chat now or email us. Or you can send your correct shipping address to service@hebeos.com. Our representatives will correct your shipping address and send you a confirmation email as soon as possible.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

1. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.
2. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
3. This return policy does not apply to our business resellers. Please contact us for additional instructions.

2.What is your return/exchange process?

1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return. We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.

My Account - +

1. How I can change my email address?

Please send your request and correct email address to service@hebeos.com, or you can choose to chat now or email us. Our representatives will reply within 24 hours

2. What should I do if I forget my password?

Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.

About Hebeos - +

1. Do you have a store?

We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.

2. Why choose Hebeos?

We are industry-leaders who care about our customers, always striving for 100% satisfaction. Hebeos boasts both unique aesthetic taste and professional manufacture and there is no need to worry about your purchase. What if you're not happy with your dress? No worries! Our return policy is one of the best in the industry. Online dresses shopping just got easier. We promise to offer you the best quality from the purchase until the delivery.