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  • Mom of 4 yr old
    Bought this in size 14 for me but I didn’t check my bust measurements and I couldn’t zip it all the way up. My daughter ( who actually is a size 14 ) tried it on and it looks incredible. Very happy with quality and price. Looks amazing!
    Posted on11/30/2022
    I bought this dress for my daughter to wear as my Maid of Honor… she was breathtaking!! The color was so rich, it flowed so beautifully and the fit was perfect!!!
    Posted on11/20/2022
  • Enisa
    I was looking for a dress for wedding in November. Wanted something gorgeous and different. Checked some many websites was not able to find anything. Some how I came across this website and I’m glad I did. When I saw this dress, that was it, it was exactly what I was looking for. After ordering the dress I went back and checked the reviews and they were not great. Do not pay attention to the bad reviews my dress came and it was so so beautiful I paid for expedited shipping and it came in 10 days and I got email with tracking. I got so many compliments all night long on my dress. I never do reviews but I had to for this dress, it was an experience. If you want a gorgeous dress get this one!!
    Posted on11/7/2022
  • Crystal
    Transit time from Hong Kong was only two weeks. I was pleasantly surprised that the dress was very well made. The chiffon was backed by a double layer of fabric. The dresses run very long in length, enough for me to wear 4 inch hills and still be floor length covering my shoes and I am 5’9. The lace was definitely a loose knit and prone to snagging. It required special care.

    Be sure to watch the measurements video and order based on your actual measurements. DO NOT SKIP THIS STEP! Following the instructions will produce a perfect fit. Built in bras are minimal. Alterations and an underwire strapless bra are ideal if you are larger and prefer more support.

    Looking forward to ordering again
    Posted on11/1/2022
  • Ronni DeAraujo
    I ended up asking for the bust to be higher so less cleavage showed. I got so many compliments on this dress. I’ve never felt more beautiful. I also did custom sizing since I am 5’11 and very shapely. The only downfall was the bust plates (or whatever u call them) are way to fight and not positioned where my boobs are but. You couldn’t tell looking at it. That could be my measurements I added though.
    Posted on11/1/2022
  • Fawn
    This dress has the perfect amount of flowy and princess feel to it ! I loved it !
    Posted on10/30/2022
  • Yessica
    The dress was comfortable.
    Posted on10/28/2022
  • Chels
    I wore style A in a wedding! I did make a couple alterations but o loved it!
    Posted on10/16/2022
  • Lety
    Excited for my order!
    Posted on10/1/2022
  • Tee Necole
    My ladies were beautiful!!!!!!! I was pleased with the color as well as texture of the dress.

    The dress was true to size.

    Areas of concern: one dress seam came undone on the back near her butt on my wedding day right before the ceremony. The splits height/length were not uniform and the material was was extra glossy (high sheen.)

    The dresses are gorgeous!!!!
    Posted on9/22/2022
  • Stacy
    I am so happy that I decided to use HEBEOS for my wedding! All four of my bridesmaids used their dresses, and I used one of their bridal gowns as well! Highly recommend using HEBEOS!
    Posted on9/15/2022
  • Yesenia
    I was soo happy with this dress. I weight 143lb and 5’3 I choose size 10. It was definitely too long for me, and I did have to add material to the slit (but also because I’m more curvy on the bottom) Overall, very beautiful dress it definitely helps show off your curves.
    Posted on9/13/2022

Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Review your order and click Checkout.
3. Confirm your shipping details and payment method, click Place Order.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page. If you add this time to the shipping time, you'll have an idea of when to expect your item.

3. How can I track my order status?

We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘My Orders’.
You can also click this link to track your order.

4. When will I receive my order?

You can calculate a delivery estimate by taking the processing time and adding the shipping time. The processing time is 12-15 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 15-18 days for Wedding Dresses. You can check the tailoring period on the product page. It takes about 3-8 working days for the package travel from our factories to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, Fedex, etc) standard and the shipping method you have chosen.

Product - +

1. What is the best way to choose my size?

Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order Color Swatches to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, please contact our customer service first before you buy this color swatches. You can't buy this item more than 2 in the shopping cart.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a note in the Special Instructions column when placing the order.

5. Can I change the design of a dress?

Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. However, for certain dresses, we can add spaghetti straps or remove the train.
For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. You can choose to chat now or email us.

Payment - +

1. What methods of payment do you accept?

You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.

2. Is my payment secure?

Definitely yes! We use the highest industry standards to secure our website and the payment process. Hebeos.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).

Delivery - +

1. Where do you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.

2. What shipping methods do you offer?

We offer standard and expedited shipping worldwide. For drop or bulk shipping and wholesale container shipping we don't feature expedited options, please contact us if you want to order more than 100 dresses. We have great wholesale rates and your trips to our tailor workshops.

3. Can I change my shipping address?

Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed. Please chat now or email us. Or you can send your correct shipping address to service@hebeos.com. Our representatives will correct your shipping address and send you a confirmation email as soon as possible.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

1. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.
2. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
3. This return policy does not apply to our business resellers. Please contact us for additional instructions.

2.What is your return/exchange process?

1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return. We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.

My Account - +

1. How I can change my email address?

Please send your request and correct email address to service@hebeos.com, or you can choose to chat now or email us. Our representatives will reply within 24 hours

2. What should I do if I forget my password?

Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.

About Hebeos - +

1. Do you have a store?

We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.

2. Why choose Hebeos?

We are industry-leaders who care about our customers, always striving for 100% satisfaction. Hebeos boasts both unique aesthetic taste and professional manufacture and there is no need to worry about your purchase. What if you're not happy with your dress? No worries! Our return policy is one of the best in the industry. Online dresses shopping just got easier. We promise to offer you the best quality from the purchase until the delivery.