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Reviews
Question
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T
Terese Riseley
5/26/2016
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SKU:60002This dress was everything I ever wanted and more! I did receive it on time
Terese Riseley1 -
A
Adrienne
4/1/2017
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SKU:60002I really researched this dress before buying it...I am very impressed. The quality of the fabric surprised me! Beautiful chiffon with a satin underlay...and lined. Built in bra is really nice (no need to buy special foundation garment). I did provide measurements....the length and bustline were perfect! The only alteration I am having made is to the waist...I did not want it to be too small, so I sent true measurement of my waist...just a little bigger around the waist than I liked so having it taken in a bit. The shop taking care of the alterations love my dress and called it "simple and elegant". I am 5'7" and did not want the dress too far past my knees so I shortened the hollow to the floor measurements...hits right at the knee! This dress is in Ivory and will be perfect for my beach wedding in June....If I ever need another formal, I will not hesitate to purchase from this company and will recommend them as well!Adrienne1
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c
chrisoula!!!
3/31/2017
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SKU:60002Ακριβως οπως το περιμενα ,πολυ καλη ποιοτητα ,υφασματα ,ραψιμο,ολα καλα ,ευχαριστω θα ξαναπαρω σιγουρα!!!!!!!!!!!!!!!!!!chrisoula!!!1
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P
Paula
3/28/2017
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SKU:60002El vestido confeccionado a medida bajo pedido me queda perfecto adaptandose bien a todo el cuerpo. La verdad es que resulta muy elegante y llamativo.Paula1
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E
Elizabeth
3/27/2017
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SKU:60002I am a size 4 or 5 X and had this custom made. It is Superbly made: attention to detail, finished to the highest quality. Heavy lining, Which will be warm, but is perfect in every way. My bust size is smaller than the usually 5x woman, so it is padded. Thank you for such thoughtfulness! I was worried the arm holes would not be big enough, but they are perfect. I will need to take it up,but better to be too long than too short. I will also need to join the neckline a little as it plunges way too far for me, butElizabeth1
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j
joe
3/22/2017
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SKU:60002i love the dress its perfect fit for me ...joe1
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Online help -
My Orders - +
1. How do I place an order?
To place your order:
1.Add the desired item and quantity to your cart
2.Review your order and click Checkout.
3. Confirm your shipping details and payment method, click Place Order.
2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?
All of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page. If you add this time to the shipping time, you'll have an idea of when to expect your item.
3. How can I track my order status?
We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘My Orders’.
You can also click this link to track your order.
4. When will I receive my order?
You can calculate a delivery estimate by taking the processing time and adding the shipping time. The processing time is 12-15 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 15-18 days for Wedding Dresses. You can check the tailoring period on the product page. It takes about 3-8 working days for the package travel from our factories to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, Fedex, etc) standard and the shipping method you have chosen.
Product - +
1. What is the best way to choose my size?
Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.
2. Will my item be exactly the same color as what is shown on your website?
Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order Color Swatches to view colors in person.
3. Could we get color swatches to see what the colors look like in reality?
Yes, please contact our customer service first before you buy this color swatches. You can't buy this item more than 2 in the shopping cart.
4. How can I make sure all of my dresses are the same color?
To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a note in the Special Instructions column when placing the order.
5. Can I change the design of a dress?
Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. However, for certain dresses, we can add
spaghetti straps or remove the train.
For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. You can choose to chat
now or email us.
Payment - +
1. What methods of payment do you accept?
You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.
2. Is my payment secure?
Definitely yes! We use the highest industry standards to secure our website and the payment process. Hebeos.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).
Delivery - +
1. Where do you ship to?
We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.
2. What shipping methods do you offer?
We offer standard and expedited shipping worldwide. For drop or bulk shipping and wholesale container shipping we don't feature expedited options, please contact us if you want to order more than 100 dresses. We have great wholesale rates and your trips to our tailor workshops.
3. Can I change my shipping address?
Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed. Please chat now or email us. Or you can send your correct shipping address to [email protected]. Our representatives will correct your shipping address and send you a confirmation email as soon as possible.
4. How much does shipping cost?
The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.
Returns - +
1. What is your return policy?
1. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to
return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your
package.
2. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
3. This return policy does not apply to our business resellers. Please contact us for additional instructions.
2.What is your return/exchange process?
1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason
for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included
with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has
been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or
payment service may levy a small transaction charge.
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.
My Account - +
1. How I can change my email address?
Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours
2. What should I do if I forget my password?
Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
About Hebeos - +
1. Do you have a store?
We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.
2. Why choose Hebeos?
We are industry-leaders who care about our customers, always striving for 100% satisfaction. Hebeos boasts both unique aesthetic taste and professional manufacture and there is no need to worry about your purchase. What if you're not happy with your dress? No worries! Our return policy is one of the best in the industry. Online dresses shopping just got easier. We promise to offer you the best quality from the purchase until the delivery.
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