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Ball Gown Tulle Off-the-Shoulder Sleeveless Applique Sweep/Brush Train Dresses

Ball Gown Tulle Off-the-Shoulder Sleeveless Applique Sweep/Brush Train Dresses #PO16033PO2532

Sale Price: $185.00

Market Price: $880.00

(79% OFF)
Free Custom Size
Easy Returns
Worldwide Shipping

* Required Fields

Tailoring Time: 12-15 days Whether you choose a standard size or custom measurements, our tailors craft each dress to order. Shipping Time: 5-8 days Your dress will be finished tailoring in around 12-15 days. Then we will ship it out via UPS / DHL / TNT/Fedex.

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

The earliest arrival date is Jun 05,2022 if order placed TODAY.

Descriptions & Tips

Details

Elegant and alluring, this sophisticated style is ready to bring you your shining moment. This gown glams in an off-shoulder neckline with notched center, stylishly crafted in sheer mesh corset style bodice with beaded lace applique overlay. The back allures in similar lace appliqued sheer detail with lace-up back closure for an adjustable fit. With the tops striking look, the skirt flourishes a full length ball gown silhouette.

Descriptions
SKU PO16033PO2532
Season Spring,Summer,Fall,Winter
Fabric Tulle
Neckline Off-the-Shoulder
Silhouette Ball Gown
Built-in Bra Yes
Sleeve Sleeveless
Waist Natural
Back Style Other
Hemline/Train Sweep/Brush Train
Package Weight 1500.0000

Multi-color Style Description

The white/ black/ ivory lace will remain the same if you choose other colors for the dress (this also apply to the dress which the top part and the bottom part are in different colors).

Learn More About Our Process Description

How to Clean & Preserve

1. Determine which fabric the dress is made of. If the garment is silk, lace or a vintage gown, it's better to have it cleaned by a professional.

2. Inspect the dress thoroughly to locate any stains, including stains from perspirations, foods, liquids and makeup. If the dress is full-length, the hem will most likely have collected dirt.

Learn More About Our Attention & Care

Return Policy

1)Worry-free returns within 14 days.

2)Please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Learn more about Our Return Policy.

Faq

Order

Q: Can I pay with my Credit Card?
A: Yes, we accept all major Credit and Debit Cards which include but are not exclusive to Visa and MasterCard.
Q: I would like to cancel my order.
A: Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.
Q: Can I order by calling the service number?
A: Sorry currently we are not able to take your order by telephone. But we are working hard on bringing you the feature. But you can still use your Smartphone to place an order.
Q: What are special requirements?
A: If you need any alterations to be done to the product you can describe it in the special requirements field e.g. the dress has no straps, but you would like to have straps, then we can arrange that, we can provide alterations for all dresses to a certain extent.
Q: Is this a legit company?
A: Please, rest assured that our company is both legal and formal. Hebeos.com has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legit and safe to use.
Q: Do you have any retail locations?
A: In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

Shipping

Q: Which Shipping options are available?
A: We offer standard and expedited shipping worldwide. For drop or bulk shipping and wholesale container shipping we don't feature expedited options, please contact us if you want to order more than 100 dresses. We have great wholesale rates and your trips to our tailor workshops.
Q: How long is the delivery time?
A: When your parcel leaves our quality assurance warehouse, it takes around 3 - 8 days to reach you, depending on the item you order, its origin and destination.
Q: Can I change the delivery address after the order was placed?
A: Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed.
Q: Will I have to pay customs duties, taxes or other fees?
A: You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself. For more details, please visit Customs & Tax in full.
Q: What is your Return & Refund?
A: Currently we offer an easy 14 days return policy. If you are not completely satisfied with your purchase, Please contact us to initiate the returning process. This is our Return & Refund.

Size

Q: How to know my size?
A: Each products description page features a detailed size chart, you can measure yourself and choose the dresses size according to the result. Don't get confused if you end up having a different size as your standard casual wear size, dresses have different sizing.
Q: How to measure myself?
A: We use three different factors, Bust, Waist, and Hips.
- Bust: Measure around the fullest part of your bust.
- Waist: Measure around natural waistline.
- Hips: Measure around the fullest part.
Make sure you wear tight clothes while measuring yourself. Please check if the dress has a built-in bra, if so, measure yourself without a bra.
Q: My body measurements don't fit a specific size!
A: You can choose custom measurements and enter your body measurements into the order details without choosing a pre-defined size. Extra fees might apply.
Q: Are the sizes e.g. UK 10, standard UK sizes?
A: There are no standard sizes for dresses in the UK or the EU, therefore pretty much every manufacturer is using their own chart. Please check our size chart for details.

Payment

Q: Which payment options are available?
A: You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.
Q: Is my payment secure?
A: Definitely yes! We use the highest industry standards to secure our website and the payment process. Hebeos.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).
Q: How do I make changes after my order has been placed?
A: If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible. If it’s after business hours, leave us a clear and detailed message with your full name, phone number, and order number (if available) via email.

Reviews

Question

Overall Rating
4.95
base on 55 Reviews
Write A Review
Photo Reviews

S

Suzee

5/10/2022

I wore this dress to my senior prom, and I felt like a princess!! It is very flowy and elegant, the blue was a beautiful color and the flower details are adorable!! I also wore long white gloves with it to add a more princess feel. The train is kind of long but I liked it, it felt more regal. I did have to scrunch up my dress at times to avoid people stepping on it but it was worth it.

M

Mariska

4/26/2022

I got this for prom and I loved it! I was kind of nervous to show up in a puffy dress but I got so many compliments all night!!
(the picture has lights reflecting off of the dress but it was the only picture I had of it sorryyy

C

Cadence

4/23/2022

Do not i repeat DO NOT second guess yourself when ur making a purchase from this website ABSOLUTELY love my dress! Everyone loves it too at prom!!

T

Tommi dunne

4/6/2022

This is my first prom and I couldn’t have chosen a better dress for it! I chose the color regency and I love it ! It has a corset top so it helped fit as I was scared it was going to to be to small on me but it fits perfectly.

L

Luna

3/22/2022

This dress was very well made and so beautiful on my daughter. Color chosen: pearl pink. My daughter is very petite she’s a size 0 but we went with a size 2. The dress still fit because the top part is a corset so we were able to tighten the dress to her size. Also I recommend the dress slip to go with it.

J

Jaiden B

3/3/2022

If you’re hesitant to order (like i was), please don’t be omg. This dress is so gorgeous and i am in LOVE. The color was exactly the one I wanted (was a little scared because the picture didn’t change to the color other than blue), but it’s so exact which is such a relief. This dress has such good detail and the fabric is wonderful. It’s definitely a bit heavy, so plan on holding some weight while you’re wearing it. (100% worth it). Not only that, but customer service actually emailed me back when they weren’t available and sent me all the info I needed when I asked. Highly recommend, this dress is beautiful, I got it for my sweet 16!!!

L

Lia

11/13/2021

Pretty in person

Y

Yeraldin

9/5/2021

Exelente vestido se ven como todas unas princesas gracias

C

Ciara Johnson

8/16/2021

I love this dress so much i wore it for my sweet 16 and i love you so much

L

Lauren Kramp

6/6/2021

I love this dress so much. I ordered it for my senior prom at the end of April and got it halfway through May. It was so beautiful. The train was longer than I thought but I got it bustled and it turned out great. Everyone said I looked like Cinderella :)

m

micaelaecabello

5/26/2021

The dress was absolutely stunning and I cannot thank y’all enough for providing it! I will definitely be recommending y’all and be ordering my dresses from your website from here on out!

C

Caroline

5/17/2021

I couldn't be more thrilled! The dress was GORGEOUS, altered exactly to spec, and arrived in just 11 days! The train was longer than I expected, since we had the front shortened, but I just bustled it and it made it even more glamorous. Thank you for making my daughter's senior prom an absolute fairy tale!

juliannnnah14

5/12/2021

Dress is absolutely gorgeous, thanks hebeos, make such a beautiful dress for me, will order another soon.

C

Christine Joseph

5/3/2021

Communication was great great service the dress did come on time and I have nothing else to say but just wonderful thank you guys so much for everything that you guys do will be ordering from you guys again.

J

Jada

4/22/2021

I was in love with this dress! It was sooo beautiful and very well made! If you're considering getting it, GET IT! I wore it to my senior prom and looked like a princess!

R

Ruby

4/21/2021

Absolutely gorgeous! Needed this dress faster than the dates it had available, reached out to the team and they made it happen a whole week before it was supposed be here! Its so beautiful my baby sister was inlove!

T

Travis.Wiltfang

4/20/2021

This dress is amazing, i got it tailored, because i wanted the sleeves tighter and i removed the train. Good quality especially for 200$! It's a very puffy dress and comes with many layers!

E

Emi.Hartzel

4/19/2021

I was expecting the worst but wow it's amazing! It won't stay up without straps and there's a long train but it's an easy fix!

B

Boaz.S

4/13/2021

Amazing dress, it is so pretty and stunningly designed.The fabric is comfortable, soft and extremely pleasant against the skin.

S

Savhanna.Howe

4/12/2021

Train was a bit long, but otherwise perfect! Dress was a beautiful color, and they added a corset instead of a zipper per my request. And was the perfect length!

N

Natalia

4/7/2021

I’ll share more pictures after my wedding. But I chose this dress for my upcoming wedding! Tried it on and it was perfect! Measurements were spot on! It’s a gorgeous dress. I’m so excited to wear it for my big day!:)

A

Ana Arellano

12/2/00-1

This dress was put on by my daughter Yamile

l

lillen

4/27/2022

omg!!!! i love this gres so much you are amazing☺

J

Jezell

4/23/2022

It was pretty!

A

Aurora

4/19/2022

I LOVE this dress!
Shipping took a little bit longer because of the pandemic/shipping problems but that’s okay! I ordered a size bigger than normal just in case and I need to get it altered so I recommend ordering true to size!

R

Ruth

3/15/2022

I really loved this dress a lot I’m planning to wear it for prom I was really scared it wasn’t going to come or it was going to take a long time to come or even fit me thinking I gain weight ;it looks exactly like the picture and it fits perfectly if you are having doubts about the dress and think it’s not going to look like that; trust me it will and it even looks so beautiful in person: so do I recommend you to buy a dress from this store..YESS I DO and I promise you won’t regret it at all.

H

Hannah

2/19/2022

It's a gorgeous dress. Everything about it was perfect.

A

Alana

2/6/2022

My daughter is so happy to wear this dress to her prom! She loves the fairy tale appearance and the romantic look! So elegant and beautiful.

P

Paulena M

2/2/2022

Love the dress. Good price too!

D

Dahl C

1/21/2022

I bought this dress for my daughter for prom. It's beautiful! Looked exactly like the pictures online. It fit her perfectly. The shipping was really fast also.

y

yanatommelise

1/11/2022

Absolutely beautiful dress. Love the quality of the material and the design and colour. The colour is better in real life than in the picture.

n

nabeela

1/6/2022

I am so happy with these dresses! the fabric is amazing and it looks so expensive for the price I bought it at, 10/10!

m

millienewman

12/14/2021

Absolutely in love with this dress. First time ordering from this website so I wasn’t sure of what to expect but I’m so glad I did. Quality of the material is great.

D

Donnastack

12/7/2021

Amazing dress, arrived a week before it was meant to, we got custom made and it fit perfect.

C

Cabrerwendy

12/6/2021

I don't normally review anything I bought online, but wow this dress fit perfectly, I went based off my measurements. I'm plus size so dress shopping online is very difficult. The dress is heavy and super high quality.

B

Bianca

11/22/2021

It's a high quality dress! Very nice to wear and you feel like a Princess in it.

V

Valerie

11/17/2021

I bought this dress for prom and I am absolutely in love with it !

j

jaymeeb04

11/13/2021

Fits pretty well. The bust was big on me. And the length was VERY long. Other than those two thing the dress fit very well and was very pretty. I ordered a 16W. I would recommend this dress to others!

joanmeaney

11/9/2021

I bought this for my daughters prom night. It looks great on her and the quality is good. I got it on sale at an affordable rate. Over all, I love the product and will recommend it

L

Lauren

11/2/2021

Exactly like the photos and incredible quality. Love the appliques!

E

Emily

7/20/2021

The quality of this dress is amazing. It is just as pictured and fits me so well. I ordered a custom size and the extra cost was definitely worth it.

M

Micaela Cabello

5/3/2021

I was super scared to order this because I saw a lot of the reviews were mixed and some were saying there were shipping errors. I wanted it for my senior prom so I did NOT want the shipping delayed. But it came super quickly (for me it was within two-three weeks) and it’s stunning! The tail is no joke, I’m getting it tailored right now. But the dress overall is amazing and customer service was so good when I asked them about shipping! 10/10! I can’t wait to order from them again!

A

Abigail

4/29/2021

As a mother I was skeptical to order from China and spend so little on a dress, my daughter convinced me to try and I am eating my words. The dress is beautiful, attention to detail is excellent, very well made with many layers (no need to purchase a crinoline) and a built in bra. My daughter is 5'4, 34x25x35 so I made the bust a 34 to match her chest size - that was a mistake, the chest is rather large now and I have to lace the back quite tight to fit, I would not alter it if you are a 34 or even 35 chest, there is PLENTY of room since this dress does not zipper. In the end and excellent buy and I would recommend.

K

Kristy

4/21/2021

The dress is so beautiful and it did not even take that long to come

S

Sydney

4/15/2021

I absolutely love this dress the size was spot on the shipping was fast and the dress is beautiful it’s exactly what I pictured for my dream dress for this occasion

k

kecarlson

3/27/2021

It is such a nice dress and perfect fit! Thanks so much!:)

C

Cleo

3/26/2021

At first i was worried because of some of the reviews i read about the site, but now that its here im so happy! The dress is so pretty in person! And on top of that, the shipping was so fast.

M

Mackenzie

3/1/2021

Overall the dress is very pretty in the front with the flower pattern. We ordered two of the same size dresses in different styles and unfortunately this one is so short my daughter can't even wear it.

M

Malena

2/3/2021

the dress is high quality materials and it's pretty swen
as pictures and the colour is very nice
it looks like a princess' dress

S

Stephen lloyd

1/18/2021

I would definitely recommend! You will not find a dress anywhere made to such a high standard at this price!

E

Emma Jones

1/18/2021

This dress is honestly amazing! It’s made to the highest of quality and the detail on the fabric is beautiful! I was hesitant about ordering online but the measurements were exact and the dress fitted perfectly.

J

Janice

1/17/2021

The dress is gorgeous in person .the tulle is stunning. The lace is wonderful too. I provided custom measurements done by myself, and the dress fits perfectly. thanks

s

sonya

1/16/2021

Everyone is always skeptical of purchasing a dress online. My experience was wonderful and i absolutely love my dress.thank you again!

M

Megan

1/16/2021

I love this dress so much. It fits beautifully , is comfortable, well made, For the price, it's ideal.Thank you so much, will be ordering more dresses from this website!

D

Dina

1/15/2021

delivered too late but fitting is fine quality is good love the dress want to buy more from hebeos.... thank you so much for making my day....

See More

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3.The explanation and right to use the photos will be final in Hebeos.com.

Product Inquiry

Ask a Question

By Moss

Jan 07,2022

Q: Are there other photos of the dress in the different color options? I’m trying to see where they are and I have only found blue. Thanks!

A:

Hebeos:

Dear customer, please refer to the color of the color chart. https://www.hebeos.com/colour-chart.html If you have any questions, please do not be hesitant to send emails to service@hebeos.com, our customer service are 24 hours standing by at your service.

By makaylaf

Jan 25,2022

Q: Could you show me the dress in the color Daffodil please. Thank you

A:

Hebeos:

Sorry to tell you that we only have images of the shown color. For other colors, please refer to our color chart https://www.hebeos.com/colour-chart.html

By Rosalie

Feb 17,2022

Q: Is this dress and #MH0469 the same dress? They look the same.

A:

Hebeos:

Yes,that is the similar style dress,made by different tailors.

By Angelia

Feb 11,2022

Q: Can I see photos of this dress front and back please?

A:

Hebeos:

ok,here they ar e

By al

Feb 06,2022

Q: How do I find my size

A:

Hebeos:

custom size is available in the size option and it is more accurate to fit your body and it is free. Also you can check the size chart.

By Sunny

Feb 07,2022

Q: Can you add a slit to it?

A:

Hebeos:

Yes.We do custom made service,if you have any changes , please tell us in the NOTE section

By Madison

Mar 10,2022

Q: Is it possible to order this dress without the train? I think I would have trouble moving around with it on, so I would prefer something that just reaches the floor.

A:

Hebeos:

Yes, we offer free custom size and we can do some tiny alterations according to your requirements, you can contact our customer service through service@hebeos.com

By Cece

Mar 09,2022

Q: Is the top in the style of a corset? Also, do I need the thing(forgot what it's called) that makes it more poof-ier

A:

Hebeos:

Hi, it has a corset back. For ball gowns, we suggest you to add a petticoat to make the dress puffy: https://www.hebeos.com/petticoats/

By Susana

Mar 11,2022

Q: How long would it take to arrive to Connecticut USA?

A:

Hebeos:

Hi,each item of us is made to order,currently it takes around 12-15 days to produce most of them and 5-8 days for shipping.

By shelbylynn

Mar 12,2022

Q: I just purchased a dress from you guys, and I am super excited but it wouldn't let me put my height and I was wondering if I was able too and I was also wondering if the dress had a zipper or just a corset and if there is a zipper is there a way to make it just a corset?

A:

Hebeos:

Yes, we offer free custom size and we can do some tiny alterations according to your requirements, you can contact our customer service through service@hebeos.com

By Feltonia

Mar 14,2022

Q: Hi, I just place a custom order for this dress, which will be my daughter's senior prom dress. I wanted to see if the dress can be made with a corset back instead of just a zipper, so that we can have more control over the fitting? Please feel free to respond to my email address and let me know if this is possible. Thank you!

A:

Hebeos:

Yes.We do custom made service,if you have any changes , please tell us via this email after you make the payment. May I know Your order ID,E-mail and full name please?

By Haddie B.

Mar 21,2022

Q: Hello! what is the difference between the color Taupe and the color champagne? Which color is darker?

A:

Hebeos:

Hi, you can tell from the color chart that Taupe is a bit darker.

By Steph

Mar 19,2022

Q: Would you be able to make this floor length all the way around so there is no train?

A:

Hebeos:

Yes, we offer free custom size and we can do some alterations according to your requirements, you can contact our customer service through service@hebeos.com

By CC

Mar 20,2022

Q: Is there a way to make this dress modest and add long sleeves?

A:

Hebeos:

Yes.We do custom made service,if you have any changes , please tell us via this email after you make the payment.

By Maddie

Mar 24,2022

Q: Hi! Would I be able to see the dress in wisteria And in the color lavender? I saw that the color lilac was so bright.

A:

Hebeos:

sorry, we don't have the picture of this dress in wisteria right now.

By SAMANTHA

Apr 06,2022

Q: MAY I PLEASE SEE THE DRESS IN LAVENDER AND LILAC

A:

Hebeos:

Hi, here're the pictures from our workshop.

By ally

Apr 08,2022

Q: Hi was wondering if you could should a picture of the pool blue color! so excited for it to come in

A:

Hebeos:

Sorry, we don't have the picture of this dress in this color right now.

By Rose

Apr 08,2022

Q: If I need the dress by a certain date is there anyway to get the dress sooner if it is past the date I need the dress.

A:

Hebeos:

Hi,each item of ours is made to order,currently it takes around 12-15 days to produce most of them and 5-8 days for shipping. Would you please tell your event date to our customer service?

Hebeos:

Hi,each item of ours is made to order,currently it takes around 12-15 days to produce most of them and 5-8 days for shipping.

By Rayla

Apr 12,2022

Q: Is there any way y’all could make it where there is no cleavage showing. Like the middle piece that is see through could that be made different?

A:

Hebeos:

Yes, we offer free custom size and we can do some alterations according to your requirements, please contact our customer service through service@hebeos.com with your order number to make alterations.

By mina

Apr 09,2022

Q: I haven’t ordered yet but I totally plan on it. The dress looks gorgeous. I just wanted to know how many layers the dress has and if a petticoat would fit under it. I want the dress too appear puffier in some aspects. And I was wondering if you’ve ever tried starting with a white base and then doing like and ombré of the color on the straps, top, and bottom. Like the photos below? But if not that’s completely ok too the dress is amazing as is just wanted to know if it was an option.

A:

Hebeos:

Hi, it has at least 3-4 layers and for ball gowns, we suggest you to add a petticoat to make the dress puffy: https://www.hebeos.com/petticoats/ we can do some tiny alterations according to your requirements but we can't make this one looks like your photo.

By Angi

Apr 14,2022

Q: Hello! So if we want to make an alteration we email you after we make the order right?

A:

Hebeos:

Yes, we offer free custom size and we can do some alterations according to your requirements, please contact our customer service through service@hebeos.com with your order number to make alterations.

By flower

Apr 25,2022

Q: what does the dress look like in the color burgundy ?

A:

Hebeos:

Hi, here're the pictures from our workshop.

By Nina

Apr 29,2022

Q: Is there anyway i could get this dress without the train . ANd is the back a corset

A:

Hebeos:

Yes and we can do some alterations according to your requirements, please contact our customer service through service@hebeos.com with your order number to make alterations.

By cass

May 04,2022

Q: Can I please see a photo of this dress in the dark navy color?

A:

Hebeos:

Hi, here're the pictures from our workshop.

By Val

May 09,2022

Q: Do you have a picture of this in the color Emerald as listed? Also I'd need this dress on a specific date could you tell the manufactures so I could get it on time?

A:

Hebeos:

About the processing time,please take a look on https://www.hebeos.com/delivery-guide.html

By Khall

May 18,2022

Q: Do you have a picture of this dress in white?

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  15. A-Line/Princess Long Sleeves Square Ruffles Satin Floor-Length Dresses

    Sale Price: $159.00

    Market Price: $600.00

  16. A-Line/Princess Tulle Applique Off-the-Shoulder Long Sleeves Floor-Length Dresses

    Sale Price: $145.00

    Market Price: $600.00

  17. Trumpet/Mermaid Elastic Woven Satin Applique V-neck Sleeveless Sweep/Brush Train Dresses

    Sale Price: $147.00

    Market Price: $280.00

  18. Trumpet/Mermaid High Neck Jersey Applique Long Sleeves Sweep/Brush Train Dresses

    Sale Price: $160.00

    Market Price: $725.00

  19. Sheath/Column 1/2 Sleeves V-neck Floor-Length Ruffles Silk like Satin Dresses

    Sale Price: $120.00

    Market Price: $619.00

  20. A-Line/Princess Satin Sleeveless Ruffles Straps Sweep/Brush Train Dresses

    Sale Price: $127.00

    Market Price: $560.00

  21. A-Line/Princess Tulle Applique V-neck Short Sleeves Sweep/Brush Train Dresses

    Sale Price: $138.00

    Market Price: $260.00

  22. Sheath/Column Sweep/Brush Train Off-the-Shoulder Sleeveless Sequins Ruched Dresses

    Sale Price: $145.00

    Market Price: $514.00

  23. Sheath/Column Ruched V-neck Sleeveless Sweep/Brush Train Dresses

    Sale Price: $139.00

    Market Price: $260.00

  24. Trumpet/Mermaid Sequins Long Sleeves V-neck Sweep/Brush Train Ruffles Dresses

    Sale Price: $152.00

    Market Price: $750.00

Your Recent History
  • Ball Gown Tulle Off-the-Shoulder Sleeveless Applique Sweep/Brush Train Dresses

    Sale Price: $185.00

    Market Price: $880.00

Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Review your order and click Checkout.
3. Confirm your shipping details and payment method, click Place Order.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page. If you add this time to the shipping time, you'll have an idea of when to expect your item.

3. How can I track my order status?

We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘My Orders’.
You can also click this link to track your order.

4. When will I receive my order?

You can calculate a delivery estimate by taking the processing time and adding the shipping time. The processing time is 12-15 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 15-18 days for Wedding Dresses. You can check the tailoring period on the product page. It takes about 3-8 working days for the package travel from our factories to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, Fedex, etc) standard and the shipping method you have chosen.

Product - +

1. What is the best way to choose my size?

Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order Color Swatches to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, please contact our customer service first before you buy this color swatches. You can't buy this item more than 2 in the shopping cart.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a note in the Special Instructions column when placing the order.

5. Can I change the design of a dress?

Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. However, for certain dresses, we can add spaghetti straps or remove the train.
For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. You can choose to chat now or email us.

Payment - +

1. What methods of payment do you accept?

You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.

2. Is my payment secure?

Definitely yes! We use the highest industry standards to secure our website and the payment process. Hebeos.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).

Delivery - +

1. Where do you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.

2. What shipping methods do you offer?

We offer standard and expedited shipping worldwide. For drop or bulk shipping and wholesale container shipping we don't feature expedited options, please contact us if you want to order more than 100 dresses. We have great wholesale rates and your trips to our tailor workshops.

3. Can I change my shipping address?

Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed. Please chat now or email us. Or you can send your correct shipping address to service@hebeos.com. Our representatives will correct your shipping address and send you a confirmation email as soon as possible.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

1. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.
2. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
3. This return policy does not apply to our business resellers. Please contact us for additional instructions.

2.What is your return/exchange process?

1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return. We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.

My Account - +

1. How I can change my email address?

Please send your request and correct email address to service@hebeos.com, or you can choose to chat now or email us. Our representatives will reply within 24 hours

2. What should I do if I forget my password?

Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.

About Hebeos - +

1. Do you have a store?

We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.

2. Why choose Hebeos?

We are industry-leaders who care about our customers, always striving for 100% satisfaction. Hebeos boasts both unique aesthetic taste and professional manufacture and there is no need to worry about your purchase. What if you're not happy with your dress? No worries! Our return policy is one of the best in the industry. Online dresses shopping just got easier. We promise to offer you the best quality from the purchase until the delivery.